Privacy Policy

Privacy Policy Last updated: May 9, 2026

At Twin Flames Photo & Film, we take your privacy seriously. This policy explains what personal information we collect, how we use it, and what rights you have over your data. Please read it carefully.

By using our website, you agree to the practices described here. We may update this policy periodically. Continued use of the site after updates are posted constitutes your acceptance of the revised policy.

Information We Collect

Personal Information When you contact us, inquire about our services, or book with us, you may provide personal information such as your name, email address, phone number, and event details. Providing this information is voluntary, but without it we may not be able to respond to your inquiry or fulfill your booking.

Automatically Collected Data When you visit our website, our servers automatically collect certain data, including your IP address, browser type, referring pages, and the pages you view. This data is used to analyze site performance and improve your experience. It is not linked to personally identifiable information.

Payment Information Payments are processed through Stripe and PayPal. We do not store your full payment details. Please review their respective privacy policies for information on how they handle your financial data: Stripe Privacy Policy.

Analytics and Tracking We use Google Analytics and Google Tag Manager to understand how visitors use our site. We also use the Meta Pixel to measure ad performance and, where applicable, serve relevant ads. These tools may use cookies and similar technologies. See the Cookies section below for more detail.

Email Communications If you subscribe to our email list, we collect your name and email address. You can unsubscribe at any time via the link in any email we send.

How We Use Your Information

We use the information we collect to:

• Respond to inquiries and communicate with you about your booking
• Process payments and fulfill our services
• Send relevant updates, newsletters, or promotional content (with your consent)
• Analyze website performance and improve our site
• Serve targeted advertising through Google and Meta
• Comply with legal obligations and protect our business interests

We do not sell your personal information to third parties.

Cookies

We use cookies and similar tracking technologies to operate our website, analyze traffic, and support advertising. Types of cookies we use include:

• Essential cookies -- required for the site to function properly
• Functionality cookies -- remember your preferences between visits
• Analytics cookies -- used by Google Analytics to track site usage
• Advertising cookies -- used by Meta and Google to serve relevant ads based on your browsing behavior

You can control cookies through your browser settings. Opting out of certain cookies may affect your experience on the site.

Sharing Your Information

We do not sell your data. We may share it in the following limited circumstances:

• Service providers: Third parties who assist us with payment processing, email delivery, website hosting, and analytics (e.g., Stripe, PayPal, Google, Meta)
• Legal compliance: When required by law, legal process, or to protect the rights and safety of ourselves or others
• Business transfers: In the event of a merger, acquisition, or sale of our business, your data may be transferred as part of that transaction

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy or as required by law. You may request deletion of your data at any time by contacting us at hello@twinflamesphotofilm.com. Note that we cannot control the data retention policies of third-party processors.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Restrict or object to certain types of processing
• Request a portable copy of your data

To exercise any of these rights, contact us at hello@twinflamesphotofilm.com.

EU Residents: You have the right to lodge a complaint with your local data protection authority if you believe we have violated your rights under GDPR.

California Residents (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect and how it is used
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell your data)

To submit a request, email us at hello@twinflamesphotofilm.com. We will verify your identity before processing your request and respond within a reasonable timeframe.

Children

Our website is not directed at children under 16. We do not knowingly collect personal data from anyone under 16. If you believe we have inadvertently collected such data, please contact us so we can delete it.

Data Security

We take reasonable measures to protect your information, including using reputable hosting providers and secure payment processors. However, no method of internet transmission is completely secure. We cannot guarantee the absolute security of data you transmit to us.

We will notify you promptly in the event of any known data breach that may affect your personal information.

External Links

Our site may link to third-party websites. We are not responsible for the content or privacy practices of those sites and encourage you to review their policies before providing any personal information.

Contact

If you have questions about this policy or your personal data, reach out to us at:

hello@twinflamesphotofilm.com

Twin Flames Photo & Film